Lifetime Limited Warranty
We've upgraded your coverage: every Educated Toy Box product, including our puzzle boards, the RollSafe puzzle mat and the Scooch balance bike, now has a Lifetime Limited Warranty.
Did your product come with an instruction sheet that says 1-year warranty? Good news. It's now covered for as long as you own it, no matter when you bought it.
Register in under 60 seconds
Enter your order number and email below. It works for orders from Amazon or from our website. Registering is optional, since your proof of purchase is all you need for a claim, but it helps us help you faster.
What's covered
Defects in materials and workmanship under normal household use, for as long as the original purchaser owns the product, including:
- Felt separation
- Structural or frame failure
- Hinge mechanism defects
- Kickstand failure
- Tray slide failure
- Raised edge detachment
- Wheel or seat defects on the Scooch balance bike
- Defective materials
What's not covered
- Normal wear, such as felt pilling or fading, worn wheels, and cosmetic scuffs
- Damage from misuse, accidents, water, or not following the care instructions
- Commercial or rental use
- Products bought used or from unauthorized sellers
- Products from other brands sold on our site, which are covered by their maker's warranty
How to make a claim
Email support@educatedtoybox.com with your order number (Amazon or our website) and a photo of the issue. We'll send a replacement part or a replacement product, our choice, depending on the problem.
Puzzle board care instructions
- Spot clean the felt surface and sorting trays with a damp cloth. Let them air dry completely before folding or storing.
- Do not machine wash or submerge in water.
- Fold the kickstand flat before closing the table to avoid stressing the hinge.
- Store the table in a dry place away from direct sunlight to prevent felt fading.
- Keep the hinge free of debris for smooth operation.
- Store sorting trays inside the table when not in use to prevent warping.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
